Online shopping FAQs
Sales tax is collected for customers shipping to an address in the state of New York. The current tax rate is 8.625% for our jurisdiction, and may differ upon where you live in New York.
How to track an order
You should be receiving an order confirmation email when you place your order and it will have a tracking number that you will be able to track your package once we get it to the carrier.
How can I Change or Modify an order
Please email at firstname.lastname@example.org us or call 516-882-0400 if you would like to change or modify your order.
Availability of Diamonds and pricing
We make every attempt possible to avoid inventory and pricing errors on our part, however it is possible for there to be an inventory or pricing error in which the diamond will not be available or would not be available at the price advertised. If there is ever an error on our part we will work with the customer to get a comparable diamond or we will cancel the order at the customer’s request.
Availability of Items and pricing
We make every attempt possible to avoid inventory and pricing errors on our part, however it is possible for there to be an inventory or pricing error in which the item will not be available or would not be available at the price advertised. Because of fluctuating prices in the metals and diamond market the price of an item can change. Our policy is that we can modify a price or we will cancel the order at the customer’s request if they are no longer interested in purchasing the item. If an item is out of stock we will cancel the order if the customer doesn’t want another item that would be in stock at a comparable price.
What Payment Options Do You Accept
We will accept a certified bank check or wire transfer and accept payments through Paypal, Google Checkout, and Amazon payments. We also accept most credit cards including Visa, Master Card, Discover and American Express. We also accept payment via PayPal and Google Checkout. We also offer a layaway plan where customers can pay for an item over a term of 6 months. We also can provide financing through GE Capital for buyers who are approved for their financing.